Customer Service Specialist
Full Time
Catalogz Technology-
Cairo, Egypt
Job Details
Experience Needed:1 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:6000 To 7000 EGP Per Month
Job Categories:
- Customer Service/Support
Job Description
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
Job Requirements
- Experience in sales or customer service positions.
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets
- Familiarity with mobile applications
- Excellent communication and presentation skills
- BSc degree in Education.
- Fluent English speaker is a must.
