Key job responsibilities
· Willing to work flexible schedules/shifts
· Act as a supervisor for Instructors and Peer Trainers with new hires
· Deliver Instructor training, observation and coaching to the MENA Standard
· Ensure training records are kept up to date through the console
· Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
· Use and analyze data on a daily basis to improve NH learning experience
· Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
· Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
· Work with operations on a skill matrix to highlight gaps for critical role training
· Support operations with the delivery of critical role training
· Improve processes from gathering feedback and analyzing data
· Support the recruitment of Instructors and Peer Trainers
· Attend meetings when required and provide information required
· Work in partnership with the agency managers to improve new hire performance
· Support MENA level projects with feedback and improvements

We are open to hiring candidates to work out of one of the following locations:

Jeddah, SAU

BASIC QUALIFICATIONS

– 1+ years of Microsoft Office products and applications experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Work 40 hours/week, and overtime as required
– Able to work independently and autonomously
– Bachelor Degree or Equivalent
– Interpersonal Skills and Composure (networking skills)
– Well-honed communications skills, including presentation skills
– Well-developed observational and analytical skills
– Able to deliver feedback, coaching and deliver training
– Effective time management and team work
– Experience using all MS packages, such as Word, Excel, and Power Point
– Problem Solving
– Proficient English (fluent English is required) in reading & writing
– Needs to speak and write the local language “correctly” as a requirement.
– Sense of confidentiality
– Instructor experience (internal candidates)
– Process knowledge (internal candidates) Eligibility Criteria if internal:
– Must not having any live warnings or letters of concern
– Self – motivated

PREFERRED QUALIFICATIONS

– Manage multiple competing priorities
– Demonstrates a methodical approach in tasks
– A basic understanding of project management
– Shows a drive for improvement of learning and design processes
– Possess good analytical skills
– Trainer or Learning Assistant experience