آخر موعد للتقديم

مفتوح الآن لحين اكتمال العدد.

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• Front Office Receptionist

  Responsibilities​

  • Ensures incoming guests are given the highest possible personal service.​
  • Maintains effective communication with all related departments to ensure smooth service delivery.​
  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.​
  • Greets guests on their arrival ensuring they feel expected and welcome.​
  • Ensures the guest receives the accommodation he/she is expecting.​
  • Maintains an up-to-date knowledge of hotel and local services and supply information respond to guest queries.​
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.​
  • Maintains awareness of guest profile through the Opera guest history.​
  • Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.​
  • Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.​
  • Accurately administers Front Desk Clerical systems and procedures.​
  • Provides currency exchange services.​
  • Balances accounts of day’s business at end of shift.​
  • Comply with all laid down systems and procedures.​
  • Records all instances of refused business, with reasons of refusal.​
  • Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.​
  • To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.​
  • Promotes the hotels outlets and special events at all times.​
  • Maintains an awareness of competitor’s rates and occupancy levels.​
  • Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.​

  What We Need From You

  Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

  • Similar experience in a luxury hotel and/or resort
  • Knowledge in Opera PMS is essential
  • Strong communication skills
  • Strong interpersonal skills and excellent command of written and spoken English
  • Additional language is an added advantage
  • Strong organizational skills
  • Ability to work in a fast-paced environment
  • Ability to multitask

  What We Offer

  We’ll reward all your hard work with competitive salary and benefits.

  Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

  So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

  At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

  As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.