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• Guest Relations Agent – InterContinental Bahrain
  • • Location: Bahrain
    • Job Identification: 123752
    • Job Category: Hotel-Front Office
    • Posting Date: 02/25/2024, 11:30 AM
    • Apply Before: 03/24/2024, 11:30 AM

    JOB DESCRIPTION

    Do you have a real passion for delivering exceptional guest service? We’re searching for a Guest Relations Agent capable of bringing a truly personalized service to leave our guests satisfied every single time they stay with us.

    If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

    Located in the business and leisure hub of the city, InterContinental® Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Bahrain promises to delight your palate.

    A little taste of your day-to-day

    Every day is different, but you’ll mostly be:

    • Greets hotel guests, from escorting guests to rooms to assisting in arranging reservations, enhances personal recognition and prompt attentions to guests from their arrivals to their departure to ensure a pleasant and satisfying stay at the hotel.
    • Serves as the main point of contact for VIP Guests and ensures hotel departments are fully briefed on their requirements
    • Seeks verbal feedback from customers on a regular basis and responds to all guest queries in a timely and efficient manner
    • Keeps close contact with guests for feedback, complaints and compliments – and following it up
    • Manages, records and resolves guest or customer complaints promptly
    • Keeps other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

    What we need from you

    • Arabic speaker
    • At least one (1) year experience in the same field.
    • Excellent verbal and written communication skills.
    • Possess a warm, friendly and welcoming personality.
    • Be engaging, outgoing and confident.
    • Ability to deal with difficult interactions and work under pressure.
    • Flexibility to respond to a variety of different work situations.
    • A passion for delivering an exceptional level of guest service.

    What you can expect from us

    We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

    Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

    IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

    So, join us and you’ll become part of our ever-growing global family.

    ABOUT US

    At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

    ABOUT THE TEAM

    As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.