- Emaar / Call Center Agent
Location : Cairo , Egypt
Experience Needed:1 To 2 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
- Customer Service/Support
- Answer phones professionally.
- Respond to customer inquiries.
- Research required information using available resources.
- Handle customer complaints and transfer it to the concerned department.
- Provide customers with product and service information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Complete call logs.
- Complete call reports.
- Complete system actions related to each call.
- Bachelor’s degree from well-known university.
- Six months or more experience in a call center environment.
- Knowledge of customer service principles and practices.
- Customer service experience.
- Knowledge of administration and clerical processes.
- Relevant product knowledge.
- Proficient in relevant computer applications.
- Good keyboard skills.
- Verbal and written communication skills.
- Listening skills.
- Problem analysis.
- Problem solving
- Customer service orientation.
- Organizational skills.